Hello Friends Childcare Refund and Withdrawal Policy
- Notice Period:
We require a 60-day written notice if you plan to withdraw your child from our care. This ensures we have adequate time to fill the spot and maintain the quality of our program.
- Deposit Application:
At the time of enrollment, a deposit equivalent to two months of care is collected. This deposit is applied toward the final two months of care, meaning that these months must be used as part of the notice period, and no cash refunds will be provided for this deposit.
- Non-Refundable Fees:
- The application fee of $250 is non-refundable and covers administrative costs.
- The annual capital fee of $250 is also non-refundable. This fee ensures that we can maintain and replace toys, learning materials, and celebrate special occasions, without asking parents for additional contributions throughout the year.
- Refund Processing:
Any refunds due, outside of the non-refundable fees and the deposit, will be processed within 30 to 60 days of the final day of care.
We’re committed to transparency and ensuring a positive experience for all our families. Please reach out if you have any questions!